Thames Valley Saw Services Ltd takes the protection of your privacy very seriously.  We will only use your personal information to deliver the services the you have requested from us and to meet our legal responsibilities.

How do we collect information from you? 

We obtain information about you when you engage with us to deliver, order or contact us about our services.

What type of information do we collect from you? 
 

The personal information we collect from you will vary depending on your requirements.  It may include your name, address, telephone number and email address.

 
How is your information used?

In general terms and depending on how you engage with us as part of providing our agreed services we may use your information to:
 
Contact you by post, email or telephone.
 
Verify your identity where this is required.
 
Maintain our records in accordance with legal and regulatory obligations.
 
Process financial transactions.
 
Prevent and detect crime, fraud or corruption.

We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to provide for you.  The period of retention required varies with the applicable legislation but is typically six or seven years.  To ensure compliance with all such requirements it is the policy of Thames Valley Saw Service Ltd to retain all data for a period of six years from the end of the period

concerned.

Who has access to your information?

We will not sell or rent your information to third parties.

We will share your information with third parties for marketing purposes.

Any staff with access to your information has a duty of confidentiality under the ethical standards that Thames Valley Saw Service Ltd is required to follow.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order, for the purposes of prevention and detection of crime, fraud or corruption.

How you can access and update your information.

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary the information we hold about you. If any of your information changes please email, write to us or call using the contact information noted below.

You have the right to ask for a copy of the information Thames Valley Saw Service Ltd holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information.

Whilst we strive to protect your personal information we cannot guarantee the security of any information you transmit to us, you do this at your own risk.

Once we receive your information we make our best effort to ensure its security on our systems.  Where we have given, or where you have chosen a password which enables you to access information you are responsible for keeping this password confidential.  We ask you not to share passwords with anyone.

Your choices.

We may occasionally contact you by post, email or telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further.  If you do not wish to receive such information from us, please let us know by contacting us using the details below.

Your rights.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date, you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you were:

You consider that we no longer require the information for the purposes for which it was obtained.

You have validly objected to our use of your personal information.

Our use of your personal information is contrary to law or our other legal obligations.

Restricting how we may use your information.

 In some cases, you may ask us to restrict the use of your personal information.  This right may apply, for example, where we are checking the accuracy of personal information about you the we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply whether there is not longer a basis for using your personal information, but you do not want us to delete the data.  Where the right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Please contact if you wish to exercise any of these rights.

Changes to our privacy notice.

We keep this policy under regular review.

This privacy notice was last updated on 24^th May 2018.

Contact information.

Thames Valley Saw Services Ltd.

Gravel Lane, Drayton,

Nr Abingdon.

Oxford.

OX14 4HY.

Telephone: 01235 550088

Email: nadinecoakley@tvss.co.uk

Data Protection Officer: Nadine Coakley